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Posts Tagged ‘carrier’

Got Sprint or T-Mobile? Then You’ve Got Upgrades Coming Your Way

July 13th, 2013 by Christen

sprinttmobile

There’s been a shakeup this week in the mobile carrier community caused by Sprint and T-Mobile and you may want to do something about it.

 

tmobile jump upgrades

T-Mobile, which recently rebranded itself as the “uncarrier” among U.S. wireless companies because of its abolishing of traditional two-year contracts, on Wednesday announced a new program called Jump to give customers on its network more freedom to upgrade their phones.  Starting July 14th, customers will be able to upgrade phones twice a year, with the first upgrade coming in no earlier than six months. Jump costs $10 a month and includes insurance for the phone. Customers will be required to trade in their old phone.

 

sprint unlimited upgrades

Just a day after T-Mobile debuted its Jump upgrade plan, Sprint has answered with its own new plans that promise unlimited data for life. Starting July 12th, both new and existing Sprint customers can take advantage of the carrier’s offer by signing up for one of its new My Way or My All-in plans.

The new Unlimited, My Way plans features unlimited talk, text and data starting at $80 per month. However, you can opt for 1GB for data for $70 monthly if you’re looking to save money. You can also choose to add 1GB of hotspot data to your phone for $10 per month. 

And how will AT&T and Verizon respond with competing customer deals?  Hopefully we’ll hear something very soon…

 

Are you a Sprint customer & plan to upgrade to the new unlimited My Way or My All-in plans?  Why? Are you a T-Mobile customer who’s looking to upgrade devices twice a year?  Share your thoughts below…

 

via Mashable & Laptop Magazine

New T-Mobile Customers May Be Eligible For A “No Contract” Refund

April 26th, 2013 by Christen

t-mobile no contract refund

 t-mobile no contract refund

If you were one of the few people lured into becoming a new a T-Mobile customer based on the new “No Contract” ads seen on television in print, then you might be eligible for a serious refund.  According to Washington State Attorney General, Bob Ferguson – T-Mobile has been deceptive in targeting customers with its’ “No Contract” campaign.

 

“As Attorney General, my job is to defend consumers, ensure truth in advertising, and make sure all businesses are playing by the rules. My office identified that T-Mobile was failing to adequately disclose a critical component of their new plan to consumers, and we acted quickly to stop this practice and protect consumers across the country from harm.” – Bob Ferguson, Washington State Attorney General

Not too long ago, T-Mobile introduced their no contract or uncarrier plan that does not tie down a subscriber to a lengthy two year contract to join the network. The advertising done by the company raises red flags according to Ferguson and he wants more information to be placed on the ads so potential subscribers will know what they are getting themselves into.

In a statement released by T-Mobile the carrier said that “As America’s Un-carrier, our goal is to increase transparency with our customers, unleashing them from restrictive long-term service contracts — this kind of simple, straight forward approach is core to the new company we are building, While we believe our advertising was truthful and appropriate, we voluntarily agreed to this arrangement with the Washington AG in this spirit.”

T-Mobile on their part has agreed to change its method of marketing their plans and offered refunds to anyone who signed up for their service between March 26 and April 25.  The carrier will be contacting customers eligible for a refund or cancellation, but you can contact T-Mobile at 1-877-746-0909 or 611 on a T-Mobile phone for more info.

t-mobile no contract refund

What did you think about the no contract ads?  Did you believe the hype?  Are you a T-Mobile customer looking for a refund?

 

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